Ticket workflows
Move repairs from intake to completion with priorities, assignments, warranties, device details, parts, services, and configurable statuses.
- Custom workflow statuses
- Team assignments
- Printable intake documents
Built for modern repair teams
Every repair.
One clear workflow.
Replace scattered notes, status calls, and inventory guesswork with one workspace for your team—and one simple experience for your customers.
Customer approvalsLive status trackingBuilt-in analytics
Ticket workspaceTicket#1048 · iPhone 15 Pro
In progressRepair progress
ReceivedDiagnosedRepairReady
Quote€189.00Approved
Services
Display replacement
Device inspection
Customer
Alex Morgan
Updated 8 min ago
01
Less admin
Everything connected to the ticket.
02
Faster decisions
Quotes approved right from a phone.
03
Happier customers
Clear updates without status calls.
Your entire operation
From the front desk
to the final handoff.
Every detail stays attached to the repair, so your team always knows what happened and what comes next.
Quotes & approvals
Send clear repair quotes and let customers approve or decline online. Every decision and timestamp becomes part of the record.
- Mobile approval flow
- Decline reasons
- Decision audit trail
Parts & services
Connect your catalogue and inventory to every job. Search items, track quantities, and adjust price or warranty when needed.
- Stock and barcode data
- CSV import and export
- Per-ticket pricing
Customer communication
Keep conversations moving with email updates, public and private comments, reusable replies, notifications, and team mentions.
- Editable email templates
- Canned responses
- In-app notifications
Insights that matter
See ticket volume, service revenue, average ticket value, quote outcomes, and team performance across any date range.
- Daily performance
- Status filters
- Per-user reporting
Your workspace, your brand
Give each business a dedicated experience with its own identity, workflow, team roles, and bilingual customer journey.
- Branded public portal
- Greek and English
- Role-based access
More than ticket tracking
Built around the whole service journey.
Practical tools connect intake, evidence, communication, and payment without adding more systems for your team to manage.
Pickup booking
Let customers submit contact, collection, device, and fault details through a secure resumable form with terms acceptance.
Public intake · Device routing · Pickup addressesPhoto & video evidence
Collect media from any phone using secure links and QR codes, then review and manage every upload in one media library.
Mobile uploads · Media library · Bulk managementAutomated communication
Send the right status update by email or SMS according to each customer’s preferred contact method.
Email & SMS · Delivery history · Reusable templatesBilling & data
Create invoices, track deposits and balances, print barcodes, and export operational views to CSV when you need them.
Invoices · Payments · Universal CSV exportA calmer workday
One repair record.
Four simple stages.
- 01
Receive
Capture the customer, device, fault, accessories, terms, and priority at intake.
- 02
Diagnose & quote
Add services and parts, then send the customer a clear approval request.
- 03
Repair & communicate
Assign the work, update status, share comments, and document it with media.
- 04
Complete & learn
Close the ticket, notify the customer, and see the result in your reports.
Customer self-service
Transparency they can hold in their hand.
Customers verify their ticket, follow progress, approve quotes, leave comments, upload photos, and share NPS feedback from any device—without creating an account.
Secure ticket lookupQuote decisionsPhoto & video uploadRepair historyNPS feedback trackingReview invitations
Ready when you are
Make every repair
easier to run.
Bring your tickets, customers, inventory, and communication into one focused workspace.
Book a demo